OUR 10 DAY WARRANTY


All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 72 hours of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at [email protected] - we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.


RETURNS & REFUNDS

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In order to receive your refund please follow the steps below: Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

Request your Return Authorization Number and by emailing [email protected] with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the warehouse where you can mail the product you would like to return.
For all the domestic order we would arrange for the return facility for the customers.
For the international orders, to assure your refund please use a traceable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover custom fees for returns).

Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Late or missing refunds(if applicable)

Mode of return would be PayPal, Paytm, UPI, bank transfer as per suited by the customer and been mentioned of the return request mail. Please make sure to check for the following to verify the return in given period of time by us before raising a return verification request. Even after please contact us at [email protected]

Exchanges (if applicable)

We only replace items if they are defective or damaged or need a size update(most of our sizes for apparels are accurate but could vary as per the geographical location). If you need to exchange it for the same item, send us an email at [email protected]

Sale/Promotion items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless it is defective or damaged product or need a size update.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. Please check the status of the product on our website. If you cancel your order BEFORE it has been processed and/or shipped, there would be no charges in case on COD ie cash on delivery , but you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies in case of credit card payments.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at SKYLINE OCEAN. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order.

After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.